Categories

Supporting regional stakeholders – A Q&A with Lewis Costas of Pearson

In  a decentralized model how much should you support regional stakeholders who are trying to make decisions on what to localize? A Q&A with Lewis Costas of Pearson transcribed from SDL’s recent Localization Roundtable in Boston.   The business at Pearson is selling text books and within that I am responsible for the online business [...]

The biggest challenges in creating global-scale technical support environments

  “What do you see as the biggest challenges in creating a global-scale customer support environment today” A Q&A with Robbie Liotta of Dassault Systems transcribed from SDL’s recent Localization Roundtable in Boston. Dassault specializes in mechanical CAD content and I focus on the technical support strategy. A couple of years ago we started to [...]

Supporting Agile in global-scale localization

Agile has become an important methodology for development teams looking to avoid high-overhead heavyweight software development methodologies. Focusing on iterative development and tight team-work between technical and business teams, Agile projects deliver working software revisions every 6-8 weeks. Because of the nature of Agile projects, truly supporting global-scale localization can be challenging.